TrackSense User Manual

1 TrackSense User Manual

TrackSense is an online app that automatically collects trip and location data from your vehicle account (Webasto) or via your mobile phone, and organizes it intelligently with AI into a complete, clear digital travel logbook. Your travel behavior also refines your travel profile through a unique travel fingerprint, which is in turn used for personal destination suggestions and overnight stops in the Travel planner, which you use to build a new trip in advance. This way you manage routes, tours, photos and travel reports in one place, including map view and PDF export, while privacy and security remain central so your data stays protected and you can quickly find and share every trip with fellow travelers.

This manual is intended for end users of TrackSense. The app has four main parts, reachable via the top bar:

Travel planner for building a new trip: choosing destinations, creating a timeline with stops and viewing overnight suggestions
My trips (shown as "Mijn reizen" in the screenshots, formerly Kaart) for viewing tours, route points and recognized locations on the map
Travel profile (shown as "Reisprofiel" in the screenshots) for a tour-independent profile view
Settings (shown as "Instellingen" in the screenshots, formerly Beheer) for account, tours, guest access, locations and route points

The Travel planner link only appears when this feature is available for your account.

On mobile you can also use TrackSense as a web app. In that mode the app opens directly into a compact mobile flow for live tracking.

⚡ Quick start: planning a trip and inviting guests

Six steps, from an empty profile to a trip that guests can follow live:

1. Fill in your travel profile (one time)

Destination suggestions and profile-match percentages only really become personal once you have a travel profile. Without this step, TrackSense uses flat default values.

Open Travel profile in the top bar.
Click Make my profile more personal.
Go through the 5 short steps and each time choose the description that fits you best.

Travel profile questionnaire: 5 short steps to a personal starting profile

Your travel profile is usable right away, even without previous trips. As you travel more with TrackSense, the profile automatically refines itself based on your recognized stays.

2. Building a new trip

Open Travel planner in the top bar.
Click + next to the sort selector to create a new, empty route.
Optionally fill in a name and a Planned start date.

3. Planning destinations and overnight stays

Click a + button in the timeline to add a stop.
Choose New trip concept to have destinations suggested by theme (Water, Culture, Nature, Peace and quiet, Adventure, Social, Amenities), optionally weighted with your Travel profile and the expected weather.
Repeat this for each following stop, or use Suggest order to have the route optimized.
Click View overnight suggestions at a stop for suitable campsites and motorhome pitches nearby, including profile match and extra travel time.

Searching for destinations by theme, travel profile and expected weather

A planned timeline with profile match and overnight suggestions per stop

4. Set up your tracking source: Webasto or Mobile

For TrackSense to automatically turn your trips into a tour, it needs to know where your location data comes from. Choose one source mode:

Open Settings in the top bar and go to Synchronization.
Under Source mode, choose Webasto (link your vehicle account under Provider account (Webasto) with a username and password, and turn on Account active) or Mobile (track your route with the TrackSense app on your phone; this option is only visible if mobile tracking has been enabled for your account).
Optionally turn on Automatic sync and choose a Frequency, or click Sync now to test it right away.
Click Save.

Synchronization: choosing the source mode between Webasto and Mobile (shown in Dutch in the screenshot)

As soon as route and location data start coming in, this is automatically turned into a tour or added to an existing one. See Webasto login settings and Mobile sync wizard for the full details.

5. Getting a tour ready to be followed

A planned route in Travel planner is a concept. To be followed live on the road by guests, the trip needs to be a tour. This happens automatically as soon as your route and location data start coming in via synchronization (step 4), or you create a tour manually:

Open Settings in the top bar.
Go to Tours.
Click Create new tour, fill in a name and click Create tour.

6. Inviting a guest to follow the route

In Settings, go to Access and guests.
Click New guest and fill in an email address, a display name and a 6-digit PIN.
In the guest list, click Manage for the guest you just created.
Under Tour access, check the tour(s) this guest may follow and click Save.

Access and guests: managing guest accounts for live-follow

Linking a guest to a specific tour via Tour access

Your guest logs in with the email address and PIN and lands directly in the mobile follow mode, with the route(s) they have been granted access to. See Guest access and mobile follow for the full management of guest accounts, and Core flow: sharing a route for sharing a tour separately with an existing TrackSense user as a viewer.

2 My trips

2.1 Purpose of this screen

My trips shows your tours, route points and recognized stay locations. This is the screen for everyday use when you want to view or analyze a trip.

2.2 What you see here

Routes, the map itself
a route selector via Route
a view selector via All, Mine and Shared
with a chosen tour, a sidebar with recognized locations
with a chosen tour, tabs such as Travel report, Travel profile and Route quality

2.3 Getting started on the map

2.3.1 All tours

If no specific tour is chosen at Route, the map is set to All tours.

In that case:

you see route data from all tours within the current view
recognized locations are not shown as an expanded sidebar per tour
the PDF export button is not visible

2.3.2 A specific tour

If you choose a tour in the Route list, the map switches to that one tour.

In that case:

you see the selected route worked out in more detail
a list with Recognized locations appears on the right
the Export PDF button becomes visible
extra tabs for analysis appear below the map

2.4 View: All, Mine, Shared

Above the map you can switch between:

All, shows your own and shared tours
Mine, shows only your own tours
Shared, shows only tours that have been shared with you

Use this choice when you want to quickly switch between your own data and other people's data.

2.5 Map filters

2.5.1 Route filter

Via Route you choose which tour is active on the map.

All tours resets the map to the overview
a chosen tour shows the route, recognized locations and extra tabs for that tour

2.5.2 Unassigned points alongside a tour

If you have chosen a tour and there are own route points that are not yet linked to a tour, an extra option may appear:

Show selected route together with ... unassigned point(s)

Use this option when you want to compare loose points with an existing tour.

2.5.3 Relationship with date and point filters

The map takes into account filters that are also used in settings, such as:

period of route points
sort order
whether or not to show only unassigned points

Because of this, it can look as if the map shows fewer points than expected. In that case, first check your active filters in Settings, especially in Point management.

2.6 Understanding map content

2.6.1 Route points

Route points together form the route on the map. They belong to a tour, or are not yet assigned.

In various places you see information such as:

title of the point
time
place name or municipality
source or type of point

2.6.2 Recognized locations

With a chosen tour, the Recognized locations list appears on the right.

Per location you see, among other things:

the name or title of the location
the type of location, for example overnight stay, visit address or parking storage
the day number within the tour
the length of stay
the distance to the previous location

Use this list to read a trip chronologically.

2.6.3 Meaning of day number, duration and distance

Day number shows which travel days a location falls on
Stay shows how long you stayed there
Distance shows the distance from the previous recognized location

2.7 Tabs for a selected tour

With a chosen tour, extra tabs may appear below the map.

2.7.1 Travel report

Travel report shows the chronological summary of the tour. Here you read the recognized locations in order.

2.7.2 Travel profile

Travel profile only appears when this feature is available for your account and the tour is allowed to be used for it.

Here you see a summary of travel behavior and preferences based on the tour data.

2.7.3 Route quality

Route quality only appears for your own tours, not for shared tours.

Use this tab to assess the quality and completeness of a route.

2.8 Practical user flows

2.8.1 Choosing and viewing a tour

Open My trips.
Choose a tour in Route.
View the map, the recognized locations and the tabs below the map.

2.8.2 Switching between your own and shared data

Open My trips.
Click Mine, Shared or All.
Then optionally choose a tour from the route selector.

2.8.3 Interpreting recognized locations

Choose a tour.
View the Recognized locations list.
Read the type, day number, duration and distance per location.
Click or focus on locations in the sidebar to follow the tour better on the map.

2.8.4 Exporting a route as PDF

Choose a tour on the map.
Click Export PDF.
Use the exported document as an overview of the route, including map, period, distance, recognized locations, photos and video references.

Videos are shown in the PDF as recognizable video cards. The video itself remains available in TrackSense.

2.9 Common messages and things to watch for

2.9.1 Empty map

Possible causes:

there are no route points yet
your filters are too strict
the chosen view is set to Shared or Mine while there are no matching tours in it

2.9.2 No recognized locations

The message No recognized locations for this tour yet. usually means:

the tour does not yet have suitable stops for recognition
recognition has not yet been recalculated
the tour still contains too little route data

2.9.3 Filter returns no results

Then check:

whether the correct tour is chosen
whether the period is set correctly
whether Only unassigned route points is active in another flow

3 Travel profile

3.1 Purpose of this screen

Travel profile is a separate page next to the map. This page shows your profile insight without a map, without route quality and without a tour selector.

3.2 What you see here

a compact page header with Travel profile
one central profile card
profile summary, coverage, theme sliders and characteristics
the Recalculate profile button

3.3 Important rules

the page always uses context_key=default
there is no context selector on this page
only tours with include_in_travel_fingerprint = true count
the page is intended for regular owner accounts

3.4 Access

an owner with write permissions sees the full profile view
root and other users without permission see a clean message without a profile component
users who are not logged in are redirected to login

3.5 Practical user flow

Open Travel profile via the top bar.
Check the summary and theme sliders.
Click Recalculate profile if you want to fetch the most recent calculation.

4 Settings

4.1 Purpose of this screen

Settings is intended for configuring and maintaining your own data. Here you manage account, tours, guest access, synchronization, profiles, recognized locations and route points.

4.2 Overview of the main menus

The sidebar of Settings contains these sections:

Overview, general status overview
Tours (shown as "Tours" in the screenshots, formerly Tourbeheer), creating, sharing and managing tours
Account, name, email and password
Access and guests, managing guest accounts for live-follow and linking them to tours
Synchronization, linking to your Webasto provider account
Profiles and personalization, vehicle profiles, travel style and ranking
Privacy and AI, AI consent and processing status
Location management
Point management

Root-only sections such as User management, Security audit and Database management are described in a short appendix at the end.

4.3 Overview and synchronization

4.3.1 Purpose of this screen

Overview is the home page of Settings: a dashboard with a card per section (Tours, Account, Access and guests, Synchronization, Profiles and personalization, Privacy and AI, Location management, Point management), each with a short status line. Synchronization is the starting point for linking your Webasto provider account and starting a sync.

4.3.2 Main actions

starting a manual sync via Synchronization
viewing status messages
checking whether data has been reprocessed
opening the Mobile sync wizard

4.3.3 Mobile sync wizard

Via the Open mobile sync wizard link you go to a separate screen for mobile use.

There you can:

choose the sync source, Webasto or Mobile
activate a route for sync, in Webasto mode
open follow mode directly for live tracking

Important:

in mobile standalone mode, TrackSense automatically opens follow mode
follow mode is intended for on the road, with map and travel diary in one screen

Installing as an app on mobile:

Android (Chrome):

Open TrackSense in Chrome.
Open the browser menu in the top right.
Choose Add to home screen or Install app.
Confirm with Install.

iOS (Safari):

Open TrackSense in Safari.
Tap Share (square with an arrow pointing up).
Choose Add to Home Screen.
Confirm with Add.

4.3.4 Core flow: starting a sync

Open Settings.
Go to Synchronization.
Start the synchronization.
Wait for the message above or in the screen.

4.3.5 What messages usually mean

a success message means the synchronization has been carried out or scheduled
an error message usually means an account setting is missing or the source was unreachable

4.3.6 Note

If you don't see new data in My trips or in Settings, first check:

whether your Webasto account is active
whether the sync completed without an error message

4.4 Account

4.4.1 Purpose of this screen

Account (formerly part of Accountbeheer) contains your personal details and password. Synchronization settings are located separately under Synchronization, and profile settings under Profiles and personalization.

4.5 Personal

Under Account you manage:

name
login email
password

Use this section when you want to change your account details.

4.6 Guest access and mobile follow

In the app this screen is called Access and guests (Settings → Access and guests). Here you create guest users for mobile-only follow mode, and link them to the tour(s) they are allowed to follow.

Access and guests: guest list and manage button

Main input fields at New guest:

Email
Display name, optional
Initial PIN (6 digits)
Language

Main actions in the guest list and the management panel (Manage):

creating a New guest
Set new PIN
Deactivate
under Tour access: check which tour(s) this guest has access to

Linking a guest to a tour via Tour access, and managing the PIN

Important behavior:

a guest account is linked to your owner account
a guest account only has access to the mobile follow flow, and only to the tours that are checked under Tour access
a guest logs in with an email address and PIN, and lands directly in follow mode
without tour access, or without an active tour at the owner, the guest cannot start in follow mode
additionally, enable Enable guest mode in the tour settings of the relevant tour (see Core flow: sharing a route) to determine exactly what a guest may see, such as live location, comments and likes

4.7 Webasto login settings

This section is located in the app under Settings → Synchronization → Provider account (Webasto). Here you configure the source account for synchronization.

Main fields:

Webasto username
Webasto password
Account active for automatic and manual sync

Core flow:

Fill in username and password.
Set the account to active if you want to use sync.
Click Save.

If the account is not active, automatic and manual syncs are not used.

4.9 Vehicle profiles

This section is located in the app under the Vehicle profiles tab within Settings → Profiles and personalization. Here you add vehicle profiles and manage existing profiles.

Use this section when you want to save settings for multiple vehicles.

4.10 Travel style profiles and travel profile settings

This section is located in the app under the Travel style and Ranking tabs within Settings → Profiles and personalization. Here you manage preferences related to the travel profile and suggestions.

Use this section if you want to influence how the app summarizes your travel behavior or uses it for suggestions.

4.11 Tours

4.11.1 Purpose of this screen

Tours (formerly Tourbeheer), reachable via Settings → Tours, is used for creating, editing, sharing, importing and deleting tours.

Tours: overview with status, guest count and quick actions

4.11.2 What you can do here

create a new tour
rename an existing tour
choose whether a tour should count towards the travel profile
share a tour with another user as a viewer
export a tour as GPX
import a GPX file into a tour
delete a tour

4.11.3 Core flow: creating a new tour

Open Settings.
Go to Tours.
Click Create new tour.
Fill in a Tour name and optionally add a Description.
Leave Include this tour in the travel profile (routes and stops when recalculating) switched on if the tour should count.
Click Create tour.

4.11.4 Core flow: editing an existing tour

Find the tour in the list.
Adjust the name or settings.
Click Save.

4.11.5 Core flow: sharing a route

Sharing a tour can be done in two ways, both of which you find via Settings → Tours → ⋮ → Settings for the relevant tour (or via My trips → choose tour → Settings):

Sharing with an existing TrackSense user as a viewer, under Sharing and access: choose a user from the list, click Save and check the list of existing shares. This person sees the tour as a viewer when they log in with their own account.
Live tracking by a guest, under Guest / live-follow mode: turn on Enable guest mode and set what a guest may see (live location, comments, likes, ratings, distances/times, owner name). Then link the guest to this tour via Settings → Access and guests, see Guest access and mobile follow.

Tour settings: Guest / live-follow mode and Sharing and access

The Sharing and access card also shows a Share link to the mobile follow page of this tour. As long as no guest is linked to the tour, the screen reports Not shared with guests yet.

4.11.6 Core flow: GPX export or import

use Export GPX to take a tour out of the app
use Import GPX to add a GPX file to a tour

4.11.7 Deleting a tour

Delete tour is followed by an extra step. There you choose whether linked route points:

are only unlinked from the tour
or are permanently deleted

Read this step carefully before confirming.

4.12 Location management

4.12.1 Purpose of this screen

Location management is used for recognized stay locations and the associated theme estimate.

4.13 Auto recognition

In Auto recognition you manage settings for recognizing stay locations.

This section determines, among other things:

when a stop still counts as a break
when something counts as a visit address
when something counts as an overnight stay

Only use these settings if you deliberately want to adjust the recognition behavior.

4.14 Recognized locations

In Recognized locations you see the list of recognized stops for the chosen tour.

Here you can, among other things:

filter by tour
view the theme estimate per location
view the confidence of the estimate
manually adjust theme values
have AI themes recalculated

4.14.1 Theme estimate and confidence

Per location you see:

a source label, for example Default, AI agent or a manual correction
Theme estimate
Confidence, this is the theme_confidence

In practice, theme_confidence means:

higher confidence, more trust in the current theme distribution
lower confidence, more cautious interpretation of the current distribution

4.14.2 Manually adjusting themes

Per location you can adjust 7 theme fields.

Important:

the 7 theme values must add up to exactly 100%
if the total is not correct, the change is not saved

Core flow:

Find the correct location in the list.
Adjust the 7 theme values.
Check that the total is 100%.
Save the change.

4.14.3 Calculate AI themes now

With the Calculate AI themes now button, you have TrackSense re-analyze the visible locations.

Condition:

AI calculation must be active and available

If AI calculation is not active, the app keeps using the default estimate.

4.14.4 Common messages

a success message confirms that a location update or AI run has been processed
an error message usually means that input is incorrect, or that the AI account is not active

4.15 Point management

4.15.1 Purpose of this screen

Point management is used for loose and linked route points.

4.16 Filtering route points

In Route points you can filter by:

tour
period
time window
whether or not to show only unassigned route points

Use these filters before assigning or deleting points.

4.17 New route point

In New route point you manually add a route point.

Main input fields:

tour, or No tour
time
place name
latitude and longitude
name
travel report or note

Core flow:

Optionally choose a tour.
Fill in the time.
Fill in place details or coordinates.
Optionally add a name and travel report.
Click Add route point.

If you do not choose a tour, the point remains unassigned and you can assign it later.

4.18 Route point list

In Route point list you see all points that match the active filters.

Per point you see, among other things:

sequence number within the route or selection
title or time
place name
source or type
linked tour, if there is one

4.19 Bulk actions

4.19.1 Assign all

With Assign all you link all points from the current filter set to a chosen target tour.

Core flow:

First set the correct filters.
Click Assign all.
Choose the target tour.
Confirm with Assign.

4.19.2 Unassign all

With Unassign all you unlink the current filter set from the selected tour.

Only use this if you are sure the chosen filter set is correct.

4.20 Sorting and pagination

In the point list you can switch between:

Oldest to newest
Newest to oldest

With many points, pagination appears with:

Previous
Next

With bulk actions, always check that you are working on the right page and with the right filters.

4.21 Opening or deleting individually

Per route point you can:

choose Open to view the detail
choose Delete to delete the point

In the detail you can manage photos, videos and the travel report of the route point. Videos may contain multiple files and have an upload limit of 50 MB per file.

Deleting requires confirmation. Only use this for points that can really be removed.

4.22 Common messages

No route points to show for these filters yet. means that your filter set currently yields no results
error messages for bulk actions usually mean that no target tour was chosen, or that the filter set is not correct

5 Travel planner

Travel planner: route list with map preview

5.1 Purpose of this screen

Travel planner (address /reisopbouw) helps you build a route you haven't driven yet: a timeline with stops, destination suggestions by theme, and overnight suggestions per stop. The planner uses country or region, travel time per stop, chosen themes, vehicle context and, if you choose, your travel profile and the expected weather to suggest destinations.

See Quick start for the shortest path from an empty route to a planned trip with invited guests.

5.2 Building a route and stops

Open Travel planner. You see a list with your existing routes and, on the right, a map preview of the selected route.
Click + to create a new, empty route, or open an existing route.
Fill in a Planned start date; the end date is calculated based on the number of stops.
Click a + button in the timeline between two stops (or at the start) to open Add destinations.

Add destinations: choose an extra day, a direct stop, a new trip concept, or your own destination

In this window you choose how to add a stop:

Extra day, extend the stay at the previous stop without a new location
Direct route stop, a stop without a trip destination on the route, for example a waypoint
New trip concept, have TrackSense suggest suitable destinations by theme (see below)
From my trip concepts, choose from destinations you previously accepted
Along this route, only available when you insert a stop between two existing stops

If you choose New trip concept, you go through a short wizard:

Choose Where do you want to search?: Country, Region or Around a place.
Set the number of days for Stay.
Choose one or more themes under What matters most for this destination?: Water, Culture, Nature, Peace and quiet, Adventure, Social, Amenities.
Turn on Use my Travel profile if the suggestions may align with your travel behavior.
Turn on Take expected weather into account to have the order of suggestions weigh in the weather forecast during your stay.
Select one or more suggested destinations and confirm.

New trip concept: search by country/region/place, length of stay and themes

5.3 Reviewing and adjusting a route

Timeline with profile match per stop and overnight suggestions

At each stop in the timeline you see, among other things, the day number, the type of stop (Main destination or Direct stop) and, if your travel profile is used, a profile-match percentage. Use the ⋮ menu at a stop to move, delete or replace it.

Click View overnight suggestions under a stop to see campsites and motorhome pitches nearby, with profile match, extra travel time and available amenities. Click Suggest order at the bottom of the timeline to have the existing stops reordered for a more logical route.

5.4 Navigating to a stop

At a stop in the timeline you can open the navigation app that fits your device.

on Android a system navigation link is used
on iOS Apple Maps is used
in a desktop browser, Google Maps is opened

The underlying navigation export supports Google Maps, Apple Maps, Waze, Sygic and Android system navigation for individual stops. For a complete concept, the export supports Google Maps.

5.5 From planning to live tracking

A route in Travel planner is a plan: TrackSense does not follow it automatically live and guests cannot yet follow it. Once you get on the road and want guests to watch along, you need a tour (see Tours) and a guest link (see Guest access and mobile follow). The shortest path to this is in Quick start.

5.6 Advanced management screens

These sections are not intended for the standard end user, but may be visible for root or administrator accounts:

User management, for users and session settings
Security audit, for viewing audit logs
Database management, for maintenance and recovery actions

Only use these screens if you are responsible for them. For normal, everyday use of TrackSense, Travel planner, My trips, Account, Tours, Access and guests, Location management and Point management are usually sufficient.

6 Sources and licenses

6.1 Purpose of this screen

Sources and licenses gives insight into the origin of data and the software components used. This screen helps you understand which sources TrackSense uses and under which conditions components are available.

6.2 What you see here

data sources used, such as Webasto and Mobile
an overview of software components and their licenses
version or origin information, where available

6.3 When you use this

Use this screen if you:

want to check which sources are actively being used
want transparency about license terms
need information for internal management or compliance

6.4 Practical user flow

Open Sources and licenses via the top bar.
View the list of sources and components.
Check the license or origin information per item.

7 Mobile

7.1 Purpose of this screen

Mobile is intended for use on the road, with a focus on live tracking and compact controls. In this flow you work on a smaller screen, with the most important actions directly available.

7.2 Important behavior

in standalone mobile web-app mode, TrackSense opens directly into the mobile flow
the mobile flow connects to follow mode for live route display
in the mobile header you can switch routes when multiple routes are available
a guest account can only use this mobile follow flow

7.3 Access and conditions

owner users can start on mobile from Settings, via Open mobile sync wizard
guest users need an active guest account
an active route must be available to start live tracking

7.4 Practical user flow

Open TrackSense on your mobile, or go via Settings to Open mobile sync wizard.
Choose the correct source mode, Webasto or Mobile, if that choice is shown.
Start follow mode to track the live route and travel information.

Installing as an app:

Android (Chrome):

Open TrackSense in Chrome.
Tap the three-dot menu.
Choose Add to home screen or Install app.
Confirm with Install.

iOS (Safari):

Open TrackSense in Safari.
Tap Share.
Choose Add to Home Screen.
Tap Add.

7.5 Common things to watch for

if follow does not start, check whether there is an active route
if guest access does not work, check whether the guest account is active
if data is missing, first start a sync from Settings → Synchronization